FAQ

Which payment methods do you accept?

We offer secure and convenient payment options including major credit cards: Visa, MasterCard, American Express, JCB, and Discover.

What are your shipping costs?

Shipping costs vary depending on destination and number of items. Most items are $3.99.

Do I need to create an account to place an order?

No, you can shop at Memolebia as a guest without creating an account.

How do I create an account?

Simply create an account by clicking the My Account link on our website.

Where can I find my tracking?

You will receive a tracking number via email once your order leaves our warehouse.

Returns

Which steps should I follow to return an item for a refund or exchange?

If an item from Memolebia is damaged or defective, you can return it by mail for a refund or replacement:

Step 1: Contact customer service at 0963467197 or email contact@memolebia.com with (1) your reason for return and (2) your order number.
Step 2: You will receive a returns form via email (including a returns code). Complete the form, print your return label, and send the item(s) with all original packaging & accessories to:
Memolebia – Nghinh Tien 2, Nguyet Duc Commune, Yen Lac District, Vinh Phuc Province 15722, Vietnam

Refunds will be credited back to your original method of payment within 3-10 business days.

Any additional questions?

Please email us at contact@memolebia.com and we will respond as soon as possible.